FAQs

I've ordered a pattern but cannot find my download?

Please double-check your spam folder to make sure emails aren’t getting marked as spam. Also, take a look at any other email addresses you might have used when you placed the order, just in case.

If you are having trouble please reach out using the contact page or emailing me at motifstudiopatterns@gmail.com.

My computer isn't letting me download the pattern?

For some reason there seems to be an issue with Microsoft browsers at the moment - please try using Chrome or Safari instead.

Can I order a paper version of the pattern?

I'm afraid at this moment all the patterns are PDF files to download only. This may change in the future, but for now the patterns will need to be printed at home or in your local copy shop.

I've lost my download link....

Try searching your inbox, especially if you have multiple email addresses.

You can also log in and check your order history in 'Your Account' to download it from there.

If that doesn’t work, please send me email at motifstudiopatterns@gmail.com with your order number and I can look into it for you.

A quick heads-up: I'm afraid I can't resend orders that are more than two years old or have already exceeded the download limit of 10 attempts per file.

Also, just a reminder—the PDF patterns are for personal use only, and download links shouldn’t be shared. Your links are tied to a limited number of IP addresses, so if the limit’s exceeded, access will be revoked.

 

Why is there sales tax on digital patterns?

There is now taxes on digital products. A law that started on January 1, 2015 requires sellers worldwide to collect taxes on digital sales. The tax is based on the buyer's country, not the seller's. The VAT rate in the country you’re purchasing from is used to calculate the tax on your order.

How do I print my pattern?

Open the pattern using a PDF viewer. Adobe Reader is an easy way to do this, you can download it for free here: https://get.adobe.com/reader/.

The pattern needs to print at 100% - there are instructions on how to do this in the first few pages of your manual.

Print the test square first (it’s normally on the first pattern page), and measure it to make sure it’s printed to scale. Once that’s good, you can go ahead and print the rest of the pattern pages.

 

Can I use Motif Studio patterns with my projector?

Yes! The patterns are available in A4, US Letter and A0 format so you can use with your home projector too.

Can I sell products made from Motif Studio patterns?

You are welcome to use this pattern for your own small business and sell items made from this pattern.

If you do use this pattern to sell, please reference Motif Studio and link to my Instagram (motif_studio_patterns) or this website.

Please do not produce on a mass scale.

You may not resell, copy or redistribute this pattern and instruction files. 

I need help with a sewing step?

I've made the sewing tutorials as detailed as possible and they are tested on a number of people before they get released so hopefully this doesn't happen! But if you are stuck on a particular step, a sewing technique, or anything else don’t hesitate to reach out to me at motifstudiopatterns@gmail.com - I always love to chat about sewing.